Frequently Asked Questions
Company Information
What is iLovetoGolf?
Our brand iLovetoGolf goes hand-in-hand with our in-person warehouse Mallard Golf.
Est.1995 – We are a family owned & operated business.
If you've ever drove by the Turnpike on Sample Road then you've probably passed us! We use to have a storefront in the Festival Marketplace!
We now operate out of our warehouse & are an online storefront, but don't hesitate to drop by if you're in the area!
Where are you located?
Our warehouse is based in Pompano, Florida. See our location here.
We operate primarily online, shipping to customers worldwide!
Why should you purchase from us?
Why choose I Love to Golf? Because We All Love to Golf!
We have been in the golf industry for over 30 years guaranteeing customer satisfaction!
As a family-owned business we can provide the best service that larger companies can't match.
See our eBay for reviews on our products iLove2Golf
How can I contact customer service?
Use the chat button (bottom right of screen) for quicker replies!
You can also reach us at info.iLovetoGolf@gmail.com
No returns on 2A grade golf balls
Our business hours are 9:00-4:00pm EST Monday through Friday
Product Information
Do you offer discounts or promotions?
Yes we do! Follow our socials or sign up for our newsletter to receive exclusive deals & updates!
What quantities do you sell in?
At iLovetoGolf, we primarily sell our golf balls in the following quantities:
Dozen (12-count) – Perfect for regular play or trying out a specific ball type.
100-count – Ideal for frequent golfers or those looking to stock up at a great value.
24 and 36 count options available on some of our listings too, see here.
Check our product listings for bulk options and special deals!
How are your balls graded?
At Mallard Golf, all our golf balls are hand-sorted by our team to ensure quality and consistency. We grade into 5A, 4A, 3A, & 2A Shag — please see our Grade Scale for more information.
Each ball is carefully inspected by hand to ensure you receive the best quality for your game.
What is the difference between refinished & recycled?
Recycled Golf Balls: These balls have been retrieved, deep cleaned, and sorted by quality without altering their original finish. They may show some wear but maintain their original performance characteristics.
Refinished Golf Balls: These balls have been deep cleaned, repainted, and re-coated to restore their appearance. They may look almost new but have undergone cosmetic alterations. Stamped with the word refinished.
Both options are cost-effective & environmentally friendly alternatives to new golf balls.
Unless stated in the listing, the balls we sell are recycled. Our 2A grade may have some refinished.
Are your golf balls lake balls or water logged?
We retrieve golf balls from lakes, but they are not water logged. Modern golf balls are designed with a solid, non-porous core and a durable urethane or ionomer cover, making them highly resistant to water absorption. We regularly dive our courses to ensure that no ball sits in the water for more than a week.
Studies show that a golf ball typically takes weeks to months for water to penetrate the core and affect performance. We recover our balls long before this happens, ensuring they remain in excellent condition.
Each ball goes through a thorough cleaning, drying, and quality control process before being resold, so you can be confident you're getting top-quality balls at a fraction of the cost of new ones!
Where do you get your golf balls from?
We retrieve golf balls from golf courses we have contracts with all along the East coast of the United States.
Shipping Policy
What if I put the wrong shipping address for my order?
Please contact us immediately using the live chat button located in the bottom-right corner of your screen. If you don't see it, try refreshing the page.
Many orders ship the same day they are placed. We can only cancel or update an order before it has been shipped.
If the order has not yet been processed, we'll cancel it so you can place a new order using the correct shipping address.
Once an order has shipped, the shipping address cannot be changed, and it becomes the customer's responsibility to retrieve the package.
We are unable to reroute or replace orders sent to an incorrect address provided at checkout.
When will my order ship?
We ship within one business day [ Monday thru Friday excluding weekends & holidays ]
If your order is placed on Friday, it will be shipped the following Monday.
How much is shipping?
Shipping costs are calculated at checkout based on your order size and destination. U.S shipping ranges from $9.99-$34.99
Free shipping on all orders over $70! (U.S. continental states only)
We offer shipping through USPS and FedEx, with rates depending on the quantity of your order.
For more details, visit our Shipping Information page.
How can I track my order?
Once your order is placed you will receive a tracking number via email.
You can use that tracking number with your orders' corresponding shipping service.
What if my tracking is not updating?
If your tracking is not updating, please give it up to 48 hours for any updates to show in the system. There are sometimes cases where an item may not be scanned at a facility on the way to the final destination which may cause delays in tracking updates.
If you still have not seen an update, contact us via our chat button for the quickest service!
What if my order is lost?
If your order is lost in transit with no updates, contact us and we will open a claim.
Quickest response time will be via the chat button here on our website since that goes directly to our cell phone!
How can I contact customer service?
Use the chat button (bottom right of screen) for quicker replies!
You can also reach us at info.iLovetoGolf@gmail.com
No returns on 2A grade golf balls
Our business hours are 9:00-4:00pm EST Monday through Friday
Return Policy
What is your return policy
We accept returns within 14 days from your orders' date of delivery. This is eligible as long as the items are unused & in original packaging.
The buyer is responsible for all return fees, unless you receive the wrong order.
No returns on 2A grade golf balls
How do I start a return?
Contact our customer service with the chat button here on the website for speedy replies so we can assist you with your return.
No returns on 2A grade golf balls
How can I contact customer service?
Use the chat button (bottom right of screen) for quicker replies!
You can also reach us at info.iLovetoGolf@gmail.com
No returns on 2A grade golf balls
Our business hours are 9:00-4:00pm EST Monday through Friday
